Bus Tickets from Western University to Kitchener

The driver was great. Made is all put on our seat belts and suggested people disconnect from media. However getting in the bus was difficult. I'm quite short and had difficulty getting on the bus. Some companies have a portable step and that would really help when boarding in London. When your pulled next to the curb in Kitchener it's fine but that four inches makes a huge difference

It was a bad experience when they pick up at a different location with the map. Many people could not catch the bus and lost their tickets either me.

Came 45 minutes late and was only sent an email that the bus would be 5 minutes late. The bus stopped unexpectedly at an OnRoute for over 30 minutes. Overall the bus was almost an hour late to expected location

My bus was 2 hours late so that was a pretty big inconvenience but otherwise the trip was okay

First time taking it and the bus was delayed for more more than 30mins and I missed my flight

From London Ontario - 1) Bus was supposed to leave at 5:30; 2) Reception guy said he would announce when the driver arrived. This did not happen; 3) There was no apology by 5:45 pm for the bus being late, and still no announcement of a driver arriving; 4) At 5:50, someone who was with his son and who had also been waiting for the Intercity, asked a driver in a van if he was the one going to Toronto and Sportsworld? The driver said he was but didn't have a record of passengers; 5) We eventually left London after a 20 minute delay and again with no apologies or explanation; 6) One of the drivers before we left London spit out a glob of phlegm on the ground in front of passengers. In my opinion a very unprofessional organization and an unpleasant experience. Please do much better and care about your customers, not just about their money.

I'm very impressive of arriving over 10 minutes early scheduled time of leaving. The driver was very helpful both on-off loading luggage. The driver is a professional driving made me feel safe throughout my traveling..

the Bus was great, the only Problem was it was 1/2 hr late. so it messed up other plans.

No wifi, no working outlets, no cup holders, ticket was overpriced.. Won't be booking a ticket with them again.

The bus made me wait outside (Elgin Hall bus stop) in the freezing cold for an hour due to “heavy traffic” although the bus was in Putnam when they sent out the email 8 minutes before departure time that the bus would be 30 minutes later which then turned into 45min, then into an hour. So not only delayed an hour but with NO notice at all.

The grumpy bus driver didn't utter one word to his almost full bus of passengers about being 47 minutes late. I said goodmorning to him twice and he didn't respond . This man is more suited to be a truck driver with no human contact. Very sorry for choosing this service.

bus arrived an hour late with no emails informing us of the delay. I was outside in the freezing cold for an hour waiting with no update from rider express. I will not be using your services again.

The first bus was late 15 minutes but I got notified . The second was 10 minutes early but again the good things is the driver called. I thought it will be big bus not small car and that's why there was no bathroom no power outlet which is not good.

The driver and the bus were both very nice

Todo bien